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Need assistance? We aim to respond within 24 hours on business days.
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Reach out to our team directly. We typically respond within 24 hours on business days.
help@getlumen.devResponse Time
We aim to respond to all support requests within 24 hours during business days (Monday–Friday).
Urgent issues affecting data sync are prioritized.
Frequently Asked Questions
How do I get my database connection string?
After installing the app from Stripe, open the Payments DB panel in your Stripe Dashboard. Once provisioning completes, your connection string will be displayed. You can copy it directly or expand individual parameters (host, port, user, password, database).
How long does initial sync take?
Database provisioning typically takes 2-3 minutes. Historical data backfill depends on your Stripe account size, but most accounts complete within 5-10 minutes. Real-time sync via webhooks begins immediately after setup.
What tools can I use to connect?
Any tool that supports PostgreSQL: psql, pgAdmin, DBeaver, DataGrip, Metabase, Tableau, Grafana, or your own application code. We provide a standard Postgres connection string.
How do I delete my data?
Open the Payments DB panel in your Stripe Dashboard and click "Disable sync" at the bottom. You'll need to type "remove sync" to confirm. This permanently deletes your database and all synced data.
Is my data secure?
Yes. Each customer gets an isolated PostgreSQL database. Credentials are encrypted at rest, all connections use TLS, and we use Stripe's OAuth for authentication. We never share your data with third parties.
What if sync stops working?
Check the Payments DB panel in your Stripe Dashboard for status information. If you see an error, try the retry option. If issues persist, contact us at help@getlumen.dev with your Stripe account ID.
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